Terms of service
Last updated: [DATE]
These terms govern the use of the koupe platform by shops ("you") and are a structured placeholder pending review by counsel. [TO BE REVIEWED BY COUNSEL]
1. The service
koupe provides online booking, calendar, reminders, payments and client-management software for barbershops and salons, on a subscription basis per location, as described at koupe.ca/pricing.
2. Accounts and acceptable use
You are responsible for your staff accounts and for the accuracy of your services, prices and policies shown to clients. You may not use koupe to send messages without the consent required by CASL, or in breach of applicable law.
3. Fees, billing and trials
Plans are billed per location, monthly or annually, in Canadian dollars, taxes extra. New shops receive a 14-day Pro trial without a card. Card payments processed through koupe carry Stripe's fees plus a 0.4% koupe platform fee. SMS beyond the plan allowance is billed at $0.04 per segment. You may cancel at any time; annual plans are not refunded pro rata. [TO BE REVIEWED BY COUNSEL]
4. Payments, deposits and no-shows
Payments are processed by Stripe under Stripe's Connected Account Agreement. You are responsible for your deposit and cancellation policies and for complying with consumer-protection law in your province — in Québec, pre-set no-show penalties are not permitted and koupe disables card-on-file fees for Québec locations. [TO BE REVIEWED BY COUNSEL]
5. Your data
You own your client data. koupe processes it as your service provider under the Privacy policy and a data-processing agreement. You can export it at any time and we delete it within [90] days of account closure, except records we must keep by law.
6. Availability and support
We aim for [99.9%] monthly availability and provide support by email in English and French. [TO BE REVIEWED BY COUNSEL] — service-level commitments.
7. Limitation of liability
[TO BE REVIEWED BY COUNSEL] — standard limitation and exclusion clauses compliant with Québec and Canadian law.
8. Governing law
These terms are governed by the laws of Québec and the federal laws of Canada applicable therein. [TO BE REVIEWED BY COUNSEL]
9. Language
These terms are available in French and English. [TO BE REVIEWED BY COUNSEL] — confirm which version prevails in case of discrepancy, in compliance with the Charter of the French Language.